Agentic AI Brings New Workforce Challenges

A growing number of companies embrace emerging agentic AI as a transforming force in business. Agentic AI works independently, just as a person would, to complete tasks and achieve goals requested by a user. It can research, analyze, and anticipate needs — and then address them.

Agentic AI provides automation across IT, healthcare, customer service, and many other industries and functions. Over time, innovations in all areas of AI will continue to emerge as employers face opportunities and challenges in building a workforce transformed by advances in technology.

42% of companies abandon most
generative AI initiatives before launch.

This figure comes from a May 2025 report
covering generative AI. The figure is up from 17% the previous year due to the increased number of initiatives.

40% more productivity derives from AI.

However, the survey of workers also found
that top AI users are 88% more prone to burnout.

68% of technology customer support may
come from agentic AI in 2028.

Agentic IT is gaining the confidence of IT providers and their clients.

Our View

Prioritize internal mobility
and upskilling.

Employers abandon AI initiatives because needs change or the technology evolves. Successful companies can apply their talent in new directions quickly if their workers are empowered to learn. Focused employee development and internal mobility are essential.

Use market data to navigate changing job roles.

Not all jobs are equally affected by AI-driven productivity gains. Visibility into talent markets can demonstrate how automation will impact specific roles, as well as the skills needed to fill them. Our Sevayo® Insights and Kelly® Helix technologies give clients the means to foresee and address forecasted demands through our Future Skills Navigator solution.

Build agility into your talent acquisition (TA) function.

Pivoting to meet the demands of an evolving AI environment requires workforce agility. Prioritize a solutions partner that can bring any type of resource into operation, from recruiting outside your industry to expanding locations and reaching hard-to-find talent.

Innovation at Work

How do you define future jobs? Find out how employers take the guesswork
out of changing skills and their impact on specific roles.

Learn More

Reinout Brons

Consulting Lead EMEA
KellyOCG